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Terra Powersports® believes in practicing good business
ethics and keeping our customers happy. Here are some additional
policies and liability conditions that will keep our business
running smoothly and you aware of important issues:
- When you place an order through our website, you agree to
the policies that we set for our customers
- Terra Powersports® reserves the right to refuse service to
anyone
- Individual product descriptions are claims of the
manufacturer and/or distributor and do not reflect the opinions
of Terra Powersports®
- Our product sizing/fitment charts are for general reference
only. Please try on products if possible
- Terra Powersports® is not responsible for errors in
typography and/or photography
- All product images are for representative purposes only.
Actual products may vary
- Prices or specifications are subject to change without
notice. Terra Powersports® is not obligated to mistakenly posted
prices
- Terra Powersports® will not be liable for any damage or
injury, personal or to property, resulting in or caused by the
use of any part we sell. All responsibility will be assumed by
the customer or ultimate user.
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Terra Powersports® is extremely proud to introduce our Exclusive DealMaker
Plus™ Program. A unique, yet simple idea with Big Savings! It's comprised of an
online Deal Request & Price Match System, specific Organization/Group discounts, dedicated
DealMaker staff, and plain-old No Hassle deal making! Some perfect examples of deal requests come from customers
who are looking for:
| Multi-item purchases |
Group Buys organized by a forum member |
| A Price Match
from a competitor |
Organization/forum discounts; Including Military & Racers |
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Are you a member of a forum,
organization, or association? If you are, please contact your moderator and ask them to
contact us so that we can add
your organization to our growing DealMaker Plus™ Network!! Once your
organization
has been register, we will be able to verify that you are an active member and
offer you additional discounts anytime you place an order with us! |
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We offer discounts to groups/organizations such as:
| Licensed Racers |
Military/Armed Forces |
| Sportbikers.net
(Forum) |
Sportbikechat.com
(Forum) |
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Blackstar Racing |
And Many More... |
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Please follow these very simple guidelines when
participating in the DealMaker Plus™ Program:
- The DealMaker Plus™ Program is only valid on products that
display the DealMaker Plus™ Icon at the top of the product's page.
- Individual item purchases must be over $150
in order to qualify.
- Multiple-item purchases must be over $200
in order to qualify.
- Items for Group Buy purchases have no
minimum dollar requirement and is at our DealMaker staffs' descretion, but
we are pretty flexible! Just let us know what kind of deal you
are looking for.
- Be
reasonable when it comes to asking for a discount and don't expect to get a $150
discount on a pair of gloves that costs $199!!
- Lastly, please be respectful to our DealMaker staff even if they
are unable to provide you with the deal you are looking for. Terra
Powersports® is in no way obligated to provide the customer with the
discount. We are just providing bike enthusiasts with a great opportunity to
save some money while shopping and experiencing our exceptional customer service.
Please do not abuse the program!
- If you have any questions or suggestions, please feel free to
contact us!!
If you are looking
for a Price Match, the following terms apply:
All
competing advertised prices must be from credible/authorized dealers of the product. Sorry,
we will not honor any prices from eBay®, anyone
affiliated with eBay® or any auction-type seller. We reserve the right to deny
our Price Match offer if we deem the dealer to be illegitimate.
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Competing Advertised Price-
Is the TOTAL
checkout price including competitor's price, tax, shipping & handling charges,
misc. fees
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We will not call competitors for
pricing. Our DealMaker staff must be able to physically verify a price in the ad,
website and/or catalog
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Items must be
NEW merchandise, not on Closeout/Clearance, and
IN STOCK!!
2 Easy Ways To Initiate A Deal:
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1. |
Shop Online and
find products that have the DealMaker
Plus Icon |
2. |
Speak to one of our dedicated DealMaker
Staff Toll-Free!
1-888-823-0828 |
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Terra Powersports® has always offered Free Standard Shipping
Storewide on any single shipment. We will continue
to do so with No Minimums!! Split shipment orders
may be subject to an extra charge per shipment made.
As usual, our Free Shipping offer does not apply to tires,
wheels, chemicals & lubricants, some smaller accessories
and oversized items:
- Tires and wheels will still be charged the regular shipping
amounts, BUT we have made it possible so that we can waive
the extra $7 handling fee that UPS charges!
- Chemicals, lubricants and some smaller accessories do not qualify for this offer.
- Oversized items, like full exhaust systems, will most likely
have additional shipping charges added because of the dimensions
of the box. If we find that an item is oversized, we will
contact you immediately and confirm the new shipping charges
before charging you anything. For an explanation of what
UPS qualifies as an 'oversized' item, please click
here and scroll down to the "Oversize"
definition.
The Free Shipping Offer is only offered in the 48
Continental United States. APO/FPO orders do not qualify.
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Terra Powersports® was the first to offer this type
of exchange policy because we have always understood the importance
of having your helmet and apparel items fit properly. Safety,
comfort and your personal satisfaction are reasons why we have
The Perfect Fit™ Exchange Policy.
If your helmet and/or apparel items do not fit correctly, we will
make sure that the right size gets to you. Just request an RA#
here and provide a detailed explanation
as to where you are having fitment problems and the correct size
that you need. Our customers are responsible for returning the
incorrect item back to Terra Powersports®. Once we receive and
inspect the returned items, your correctly sized items will be sent
out, Free of Charge!! Here are some additional
guidelines that you should follow:
- Exchanges can be made within 10 days of receiving your
merchandise
- Customers will only be allowed one (1) exchange per item.
Additional exchanges on that item will be subject to our general
exchange/return policy below
- A valid Return Authorization (RA) Number is required
in order for us to accept any packages
- Your exchanges must be received within 10 business days from
the date the RA number is issued
- All merchandise needs to be in its new and unused
condition, along with all original packaging and materials
including tags, instructions, protective covers and other items
that come with the product
- Refunds for original shipping charges will not be given
- Refused orders and/or returns will be subject to the same
policies as a Return
Even though we have introduced The Perfect Fit™ Exchange
Policy, we still encourage our customers to do some research about
the product and try it on whenever possible.
This will save you a tremendous amount of time and hassle!
The Perfect Fit™ Exchange Policy does not apply to closeout
items or special order items and is only offered in the 48
Continental United States. APO/FPO orders do not qualify for
free return shipping and are subject to our normal exchanges/returns
policy, but the normal restocking fees will be waived.
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Terra Powersports® is proud to offer our products and services to
Our U.S. Armed Forces! Just place your orders online like you
normally would and under the "State" field, make your APO/FPO
selection. Orders will be shipped via USPS Express (EMS)
or USPS Priority (unless requested otherwise). Shipping
rates and information will be show by our Shipping Estimator when
you add items to your cart.
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Terra Powersports® is glad to offer our products to our friends
all over the world! We all know that it is a little more difficult
to ship internationally, but we will try to make things as easy as
possible and pass along only the charges that we incur and
nothing extra! Here are some useful guidelines:
- Orders will be shipped via USPS Express (EMS) or
USPS Airmail Parcel Post (unless requested otherwise).
Shipping rates and information will be show by our Shipping
Estimator when you add items to your cart.
- Our prices and fees do not include international
taxes or tariffs. The customer is responsible for these
additional charges. Please consult your local customs
office for the proper information.
- Due to the high amount of fraud out there, we have employed
a very strict internal payment policy and we use the most
advanced fraud detection measures available. Please understand
that your international order may be refused if the information
needed is not correct or valid. Be aware that Terra
Powersports® will take the time and resources necessary to
Prosecute To The Fullest Extent! Wire transfers
or cashier's checks are preferred, but International
Credit Cards may be used. But again, it is at our discretion
(please check with us for more details).
- All payment types must be in US Funds.
Payment instructions for:
Be aware that there may be additional charges assessed by your
bank. Make sure you ask about them first. Please
contact
us for our wire transfer information.
Cashier's Checks must be in US Funds only and payable
to TERRA POWERSPORTS. To expedite the process of your
order, send payment via Express Mail to:
Accounts Receivable
Terra Powersports
556 Coralridge Place
City of Industry, CA 91746-3000
When we receive confirmation or your payment we will ship your order
out immediately.
Do not hesitate to
contact us if you have questions concerning
your International Order! We are here to help.
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When purchasing an item that is listed in our Specials
section or in our eBay® Closeout Store, you agree to the following terms:
- The Closeout/Special pertains to the Specific item listed. i.e.) Only the Red, Size Large
Item
- Our Free Shipping offer does NOT apply to these items. Nor does the Perfect Fit Exchange
policy.
- No Exchanges/Returns will be accepted on these items. Please be certain that you want
the item!
- Terra Powersports® reserves the right to change/correct any of these prices, at any time.
- Items are on a first comes, first serve basis and may not be available at the time you
order. We will update the section on a nightly basis and keep it current as possible
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Don't waste your time trying to figure out what color jacket he likes or what size helmet she
wears... let them figure it out on their own! Terra
Powersports® Gift Certificates are a perfect gift for any of your
bike-crazy friends! Simple to order for you and easy for them
to use. Here are some terms that will apply when you purchase
your gift certificate:
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Gift certificates and unused portions of gift certificates
should be spent within 12 months from the date of issuance,
which is the "spend by" date included on the gift
certificate. Gift certificates do not have an expiration,
but Terra-Powersports.com reserves the right to pay out the
remaining balance of the gift certificate at any time and
for any reason.
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Gift certificates must be redeemed through the Terra-Powersports.com
Web site, http://www.terrapowersports.com, toward the
purchase of products listed in Terra-Powersports.com's
online catalog.
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Gift certificates cannot be used to purchase gift
certificates or any other gift cards.
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Gift certificates are not redeemable for cash and cannot be
returned for a cash refund.
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Terra-Powersports.com reserves the right to change and/or
add additional redemption exclusions at any time.
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Any unused balance will be placed in the recipient's gift
certificate account and is not transferable.
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If your order exceeds the amount of your gift certificate,
you must pay for the balance with a credit card.
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Gift certificate cash value is 1/10 of one cent.
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Gift certificates and their use on the Terra-Powersports.com
Web site are subject to Terra-Powersports.com's general
Terms & Policies.
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We are not responsible for lost or stolen gift certificates.
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Terra-Powersports.com will have the right to close customer
accounts and request alternative forms of payment if a
fraudulently obtained gift certificate is either redeemed
through the Terra-Powersports.com Web site or is redeemed
and used to make purchases on the Terra-Powersports.com Web
site.
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Terra-Powersports.com may provide gift certificate
purchasers with information about the redemption status of
gift certificates.
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Terra-Powersports.com gift certificates are issued and sold
by Terra Powersports®. The risk of loss and title for gift
certificates pass to the purchaser upon delivery to the
carrier.
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Due to the constant rise in packaging costs and fuel surcharges,
we have implemented a simple, yet minimal handling fee for
certain orders. Coupled with our Free Storewide Shipping
offer, you are still saving a tremendous amount... especially if you
order multiple items. Take a look here to see a simple
break-down of the handling fees:
| Base for any 1 item ordered |
6.95 |
| 1 additional item |
2.00 |
| 1 additional
Oversized item |
4.00 |
| Tires & Wheels |
NONE |
| Military Orders |
NONE |
Example of handling fees:
| (1) Shoei Diabolic Helmet |
1st item on order |
6.95 |
| (1) Alpinestars Magnum Jacket |
1 additional item |
2.00 |
| (1) Arata Full Exhaust System |
1 oversized item |
4.00 |
| Shipping |
|
Free |
| Total Shipping & Handling for entire order |
|
Only $12.95 for 3 items |
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Many of our customers need to know exactly when their packages
will arrive and the staff at Terra Powersports® tries their hardest
to provide accurate shipping time estimates. Generally, if an order
is received before 2PM PST, it will begin processing that same day.
The majority of our orders will ship within one to two days from the
time the order is placed. Very few orders will need to be shipped
out by the third day, but if there is any foreseen delays
with your order, you will be notified immediately.
On rare occasions, vendors may provide incorrect information to
us or packages may be lost in transit to us. In these types of
situations, we thank you for your patience and understanding.
We will always strive to keep you informed about the orders you
place with Terra Powersports®.
Customers who select a faster shipping service, like 2nd Day Air,
usually need their items by a certain date. Please remember that
some items may be out of stock and require extra time before they
can be shipped out. If you are in a rush to get your items,
please check with us first so that you may receive a realistic time
frame and not be disappointed.
Please understand that even if the product is offered on our
website, it may not be in stock. Until the day that ALL
of our vendors provide Live up-to-date stock information, we will
not be able to provide perfect updates about availability.
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Please understand that we do not stock every item on our website
and that when your order is placed we still have to check for
availability. If our distributors notify us of a backorder
item, you will receive an email notification with details pertaining
to the particular order. For ANY backorders, you will have the
option of canceling your order without any additional charges
or restocking fees!
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We understand that sometimes people change their minds after
placing their order, but the problem is that our systems are very
up-to-date. Once your order is placed it is all computer
automated from that point on and items are either packed if in
stock or orders are placed electronically with our distributors.
Therefore cancellations and/or changes are subject to the same terms
as our return policy.
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To save you time and money we strongly suggest that
you do some research about the product that you are purchasing and
try it on if necessary. Exchanges and returns also use
up our time and resources therefore we must charge a restocking fee
of 15% (not to exceed $65) or $15, whichever is greater. We
understand that sometimes items are not to your satisfaction, so we
will take every step necessary to provide you with unmatched
after-sales support. Here are some guidelines that will help us to
meet this goal:
- No exchanges/returns/cancellations on Special Orders,
Closeouts, Fairings (including but not limited to undertails,
huggers, fenders and cowls), Electrical (including but
not limited to signals, bulbs, communicators and Power
Commanders)
- Exchanges and returns can be made within 10 days of
receiving your merchandise
- A valid Return Authorization (RA) Number is required
in order for us to accept any packages, and can be
requested here
- Your exchanges and returns must be received within 10
business days from the date the RA number is issued
- All merchandise needs to be in its new and unused
condition, along with all original packaging and materials
including tags, instructions, protective covers and other items
that come with the product
- Refunds for original shipping charges will not be given
- Refused orders and/or returns will be subject to the same
policies as a Return
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All defective merchandise will be handled by the individual
manufacturer and will be subject to the manufacturer's approval.
Terra Powersports® can not reimburse return shipping because the
manufacturers do not reimburse us. If you discover a defective item
please follow these procedures:
- Defective merchandise can be returned within 10 days of
receiving your merchandise
- A valid Return Authorization (RA) Number is required
in order for us to accept any packages, and can be
requested here
- Your returns must be received within 10 business days from
the date the RA number is issued
- All merchandise needs to be in its new and unused
condition, along with all original packaging and materials
including tags, instructions, protective covers and other items
that come with the product
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On very rare occasions our team members might ship you an
incorrect item. If this happens we will take care of everything! We
will provide you with a return label for the incorrect item and take
care of the replacement shipping charges. If you have received an
incorrect item please follow these procedures:
- Incorrect items can be returned within 10 days of receiving
your merchandise
- A valid Return Authorization (RA) Number is required
in order for us to accept any packages, and can be
requested here
- Your returns must be received within 10 business days from
the date the RA number is issued
- All merchandise needs to be in its new and unused
condition, along with all original packaging and materials
including tags, instructions, protective covers and other items
that come with the product
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